Privacy policy

What we collect

• What you send us: name, phone, email, city or ZIP, service address, appliance details and your description of the problem.
• Automatically: pages viewed, referring page, time on site, scroll depth, clicks on phone links and forms; IP address and approximate location from it; browser, device, screen, language and time zone; ad identifiers in the page address (such as Google Ads gclid and UTM tags).
• Browser storage and cookies: ad identifiers are kept in local storage for up to 90 days to match a request to an ad; our analytics keeps a random visit ID; Google Ads sets cookies to measure calls and form submissions. You can clear or block them in your browser.

How we use it

To call or text you back, schedule and carry out the repair, check your service area, keep service and warranty records, measure which ads and pages lead to requests, prevent spam and meet legal obligations. We do not sell your personal information.

Who receives it

Google (Ads conversion measurement, Fonts); Telegram (requests reach our dispatchers in a private chat); IP geolocation services ip-api.com and ipapi.co; our hosting provider. We may also disclose information when the law requires it or to protect our rights and safety.

Retention, choices, security

Service records are kept as long as needed for the service, warranty, tax and legal requirements; analytics records for a limited period. Email info@tol-services-appliance.site to see, correct or delete your information, or to stop calls and texts about a request. We use reasonable safeguards; no method is completely secure. This site is for adults; we do not knowingly collect information from children under 13. We may update this policy — the date at the top shows the current version.

Contact

TOL Services LLC d/b/a TOL Appliances, 1211 E Kennedy Blvd, Unit 627, Tampa, FL 33602 · (847) 834-6513 · info@tol-services-appliance.site